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Lotte Duty Free
Lotte Duty Free offers a best-in-class Duty Free shopping experience to travellers.
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About
Experience best-in-class Duty Free shopping with Lotte Duty Free, a one-stop destination for global travellers. Our extensive collection of luxurious international brands in diverse categories, such as liquors, beauty products, accessories, and electronics, alongside cherished local products, is available at our online duty free store. We cater to your busy travelling schedule.
Explore our vast product range while travelling, as we aim to delight every traveller with our impressive product selection. Dive into our world of duty free shopping, where quality meets value. Your journey deserves the high-class experience expected at Lotte Duty Free.
Hours
This store is open everyday for all departing and arriving flights.
Order must be placed at least 24h before pickup and no earlier than 30 days before your flight. This store is open 24/7
Location
Departures – Pick up from Lotte Duty Free, Level 3, International Departures, after Security.
Arrival – Pick up from Lotte Duty Free, Level 2, International Arrivals.
Purchases must be made at any time between 30 days to 24 hours prior to your actual international departure / arrival time. The orders can be collected at the collection counter in Departures or Arrivals store Melbourne International terminal T2. Proceed to the Collection counter with your order confirmation and passport.
Return Policy
Due to Regulations we are unable to exchange goods on-Airport once taken past the Customs Border Control points on entry into Australia. Lotte Duty Free will refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time. All goods returned whether they are faulty or not must have proof of purchase. If a product if faulty, please contact enquiries@lottedutyfree.com.au